Shipping & Returns │ Surf store
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Shipping and Returns

Free Shipping


  • Surf-store.com offers 100% FREE Shipping* on all orders above 199,99€ (FREE Shipping applies to most European countries)
  • for international FREE Shipping* is available on all orders above 299,99€ (US and countries outside EU)

 

 

*Exceptions may apply for windsurfing and kitesurf boards, sails, larger bags, booms, masts and other large items.

Shipping

We can ship to virtually any address in the World. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All products are usually avaliable and will be shipped the latest in 7-21 days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Once the item is handed over to postal service, Surfstore.com (Tristar ltd.) ceases to be responsible for that item. In case of not receiving ordered item, please contact the postal service for possible solutions.

Track your shipments on Posta.si or Posta.si mobile 

Returns Policy

You can return all new, unused items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note that, exceptions may apply for specific items (extra small or lagre sizes etc.) which we do not guarantee for a full refund (in case you are not sure, please just contact support@surf-store.com).