Below FAQ are some common concerns of our customers before purchasing at Surfstore.com, if you have other questions, please just send it to: email@example.com
Q Is ordering online from Surfstore.com secure?
Q How do I place my order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the upper-right corner of the screen and click on the “Checkout” icon. You will then be transferred to our secure page and asked to either create a new account or place an order without an account.
If you expect to purchase additional materials from Surfstore.com in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information so you do not have to fill out this information each time you visit our secure page. You will also have the ability to view your complete history of purchasing and donations made at Surfstore.com.
Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you are ready to complete your order, click on the "Submit order" button to the bottom of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
Q How do I view what’s in my shopping cart?
Q How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q What are your shipping and handling rates?
Free Shipping is available. Exceptions may apply for windsurfing and kitesurf boards, sails, larger bags, booms, masts and other large items.
Q What are your payment options?
Q What is your returns policy?
We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you’ll need log to your account on Surfstore.com and subimt return request. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:
- Make sure the item is in resalable condition. We cannot refund or credit returned items that are marked or otherwise damaged.
- Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by UPS. Returns must be sent prepaid to:
If you have additional questions about our returns policy, please e-mail our Customer Service department at firstname.lastname@example.org.
Q How long after placing my order should I expect to receive my shipment?
To keep optimal supplies disposable at all times, we are collecting orders on a weekly basis, between Tuesday and Monday morning 8am. These are then processed, re-stocked and shipped no later than on the following Friday.