Delivery and Returns

Delivery and Returns Policy for Surf-Store.com

Delivery Policy

Free Shipping in Europe: Surf-Store.com is pleased to offer free shipping on all orders over 99 to our customers in Europe. This offer applies automatically at checkout when your order meets the minimum purchase requirement.

Shipping from order amount to 59.89 € - EUROPE - 9.90 €

EUROPE OVER 59.90 € - FREE DELIVERY WITH DHL Express/ GLS

Shipping from order amount to 289 € - REST OF WORLD - 15 €

REST OF WORLD OVER 199  - FREE DELIVERY WITH DHL EXPRESS 

For all oversized items—including windsurf boards, hard SUP boards, windsurf booms, and windsurf masts—please contact us to verify the shipping cost based on your location, especially today, as shipping rates can vary significantly depending on your destination, particularly for locations outside the European Union.

Dhl express

Global Shipping with DHL Express: All items shipped outside of Europe are delivered via DHL Express. This ensures a fast and reliable service, with delivery times ranging from 2 to 7 working days worldwide.

Delivery Times:

  • Within Europe: 1-2 business days. ( if you select DHL express on checkout - extra charge apply) If not shipped with DPD/GLS post.
  • Rest of the World (via DHL Express): 2-7 working days.

Exceptions for Windsurf Boards, Masts, and Large Boards: Please note that free shipping does not apply to windsurf boards, masts, and large boards due to their size and handling requirements. The shipping cost for these items will be calculated and displayed at checkout.

Rest of the World:

For our valued customers outside of Europe, we extend free shipping on orders over 299 . This policy ensures that surf enthusiasts worldwide can enjoy our products without worrying about high shipping costs.

Delivery Times:

We aim to process and ship orders within 1-3 business days. The estimated delivery time varies depending on your location:
- Within Europe: 2-7 business days.
- Rest of the World: 7-14 business days.

Please note that these are estimated times and may vary due to factors outside of our control, such as customs delays or extreme weather conditions.

Order Tracking: Once your order is dispatched, you will receive a tracking number via email. This allows you to follow your order’s journey to your doorstep.

Returns Policy

Satisfaction Guaranteed: At Surf-Store.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return it to us for a full refund or exchange.

Return Conditions:
- Returns must be made within 30 days of receipt.
- Items must be in original, unused condition with all tags and packaging intact.
- Customers are responsible for return shipping costs, unless the item is defective or the wrong item was received.

Refunds: Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original payment method within 7-10 business days.

Defective or Incorrect Items: If you receive a defective item or an item that is not what you ordered, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs.

Contact Information:For any queries related to delivery or returns, please contact our customer service team at [info@surf-store.com]