We want checkout to be the easiest part of your order. Below you'll find everything you need to know about how we handle payments — including how to save 5% on your next purchase.
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✓All major cards accepted: Visa, Mastercard, American Express, Diners Club, Discover, Maestro
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✓Zero extra fees: the price you see at checkout is exactly what you pay — no card surcharges
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✓Bank-grade security: payments are processed by Stripe, used by millions of businesses worldwide. Your card number is never visible to us — only Stripe handles it
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✓3DS2 authentication: for your protection, your bank may ask you to approve the payment via SMS or your banking app. This is a legal EU requirement (PSD2) and takes just a few seconds
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✓Instant confirmation: you'll receive an order confirmation email the moment payment goes through
Also accepted at checkout
Apple PayG Google Pay
Tip: If you shop from your iPhone or Mac, Apple Pay lets you pay with Face ID or Touch ID in one tap — no card number needed.
🔒 SSL encrypted✅ PCI DSS Level 1⚡ Instant processing🇺🇪 PSD2 compliant
5%
Discount on all full-price (non-sale) items.
Bank transfers cost us less to process, so we pass the saving directly to you. No codes needed — we apply it to your invoice automatically.
How much could you save?
| Order value |
You save |
You pay |
| 500 € |
25 € |
475 € |
| 1,000 € |
50 € |
950 € |
| 2,000 € |
100 € |
1,900 € |
| 3,500 € |
175 € |
3,325 € |
| 5,000 € |
250 € |
4,750 € |
How it works — 3 simple steps
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1Contact us via email at info@surf-store.com or by phone at +386 71 604 970. Let us know what you'd like to order.
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2We send you a formal invoice with the 5% discount already applied on full-price items, along with our bank account details.
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3Transfer the amount from your bank. Important: include your name or order number in the payment reference so we can match it instantly.
EU / SEPA transfers
1–2 business days
International (non-EU)
2–3 business days
The 5% discount applies to full-price items only and cannot be combined with products already on sale. Bank transfer is also available for phone and email orders — just let us know.
Is it safe to pay by card on your website?
Yes. We use Stripe, one of the world's most trusted payment processors (the same one used by Amazon, Google, and Shopify). Your card details go directly to Stripe — we never see or store your card number. All transactions are protected by 256-bit TLS encryption.
Why was I redirected to my bank's page during checkout?
This is 3D Secure (3DS2) authentication, required by EU law under PSD2. Your bank asks you to verify the payment via their app or an SMS code. It's a one-time step that protects you against unauthorized use of your card. It usually takes under 30 seconds.
Can I get a VAT invoice for my business?
Absolutely. We are a registered EU VAT payer (Sport Group d.o.o., Slovenia). If you're ordering for a business within the EU with a valid VAT number, you may qualify for VAT-free pricing. Visit our VAT-free shopping page for details, or email us at info@surf-store.com.
What if I need a refund?
We offer a 30-day return policy. If you paid by card, the refund goes back to the same card and typically takes 3–5 business days to appear. If you paid by bank transfer, we'll refund directly to your bank account. See our refund policy for full details.
Can I pay in installments?
We don't currently offer installment payments directly. However, many banks and credit card providers offer their own buy-now-pay-later or installment options at the card authorization step — check with your bank if this applies to your card.
I have a question about my payment — who do I contact?
Our team is happy to help. Reach us by phone at +386 71 604 970, by WhatsApp, or by email at info@surf-store.com. We typically respond within a few hours on business days.
