Duotone Neo 2023

Our store accepts multiple payment methods, such as Paypal, credit cards (Visa, MasterCard, American Express, Apple Pay, Google Pay), bank transfers.

Our shipping services are provided through GLS and DHL, ensuring your package is tracked and insured for a secure delivery experience.

For European destinations, expect a standard delivery time of 2 - 3 business days, while for other global locations, it typically takes 3 - 5 business days.

If you require faster delivery, feel free to reach out to us via email to arrange for DHL Express, which significantly reduces transit times to 1 - 2 business days within Europe and 2 - 3 business days for other international destinations.

Items that are available in our Slovenian inventory are dispatched within 24 hours. For products held in our European Distributor's warehouse, shipping occurs within 4 to 7 working days.

Free delivery within Europe on orders over 59.90 €.

Free delivery over 299€ rest of world. "Shipping with DHL express"

However, for bulky items like surfboards, windsurf boards, and masts, extra fees might apply based on your location.

The final shipping cost will be displayed at the time of checkout.

Shipping to islands is generally not free for orders above 149 €, but most European islands, approximately 99%, qualify for free shipping.

Please get in touch with us for confirmation before placing your order, as it may be subject to cancellation if not verified.

For specific locations, shipping is complimentary to Greece Island and Spain's Menorca, Mallorca, and Ibiza.

Our extensive collection includes over 1.800 products, obtained directly from our Slovenian inventory and our European Distributor Stock.

This broad selection enables us to present the best deals and the most competitive prices available.

While obtaining products from various locations may lead to a bit more time for order delivery, we assure you that the exceptional quality and cost savings justify the additional waiting period!

We operate from Slovenia, a member of the European Union.

Indeed, for orders sent to nations outside the European Union, import taxes, customs duties, and other fees imposed by the destination country may apply.

These additional costs are the recipient's responsibility and must be settled by them.

We don't have any influence over these charges and cannot foresee their amount, as customs regulations differ greatly between countries.

For further clarity, it's advisable to reach out to your local customs office.

The main distinction between A and B quality products is in their appearance. B quality items might show slight design differences or small cosmetic flaws, however, these do not impact their performance. B quality products adhere to Duotone's rigorous standards of functionality and longevity, offering a cost-effective choice for those who are comfortable with minor visual discrepancies.