Gaastra Matrix sail 2023

Our store is located in Slovenia, which is a member of the European Union, and all products are shipped directly from Slovenia. Prices displayed on our website include VAT for all EU member states. If you select a delivery address outside the EU, prices will automatically be shown without VAT, and you will pay the applicable local VAT and any import duties upon delivery, according to the laws of your country.

Our store accepts multiple payment methods, such as Paypal, credit cards (Visa, MasterCard, American Express, Apple Pay, Google Pay), bank transfers.

🌍 Shipping & VAT Info – 🇨🇭 Switzerland Customers

🇬🇧 Switzerland Customers – VAT Excluded Shopping

🛍️ For our customers in Switzerland, all prices on our website are displayed excluding VAT.

🏷️ ✅ Once you select Switzerland as your shipping country at checkout or in the country selector at the top of the page, prices are shown without Slovenian VAT (22%).

🚚 We ship via UPS Express – all deliveries are tracked & insured.

✈️ UPS Saver Express Delivery (1–2 business days):
under €199 → €11.90

over €199 → ✅ Free Express Shipping

📦 Note: Large items (sails, windsurf boards, hard SUPs, masts) may have extra shipping fees, shown at checkout.

🧾 After shipping, UPS will issue an invoice for Swiss VAT:
January 1, 2024, no customs duties apply to most industrial goods!

🇩🇪 Schweizer Kunden – Mehrwertsteuerfrei einkaufen

🛍️ Für unsere Kunden in der Schweiz werden alle Preise ohne MwSt. angezeigt.

🏷️ ✅ Wenn Sie an der Kasse oder oben auf der Seite die Schweiz als Versandland wählen, sehen Sie die Preise ohne slowenische MwSt. (22%).

🚚 Versand mit UPS Express – vollständig versichert & verfolgbar.

✈️ UPS Saver Express (1–2 Werktage):
unter €199 → €11.90

über €199 → ✅ Kostenloser Expressversand

📦 Hinweis: Große Artikel (Segel, Windsurfboards, Hard-SUPs, Masten) können zusätzliche Versandkosten verursachen – diese werden an der Kasse angezeigt.

🧾 Nach dem Versand stellt UPS eine Rechnung über die Schweizer MwSt. aus:
1. Januar 2024 fallen keine Zölle auf die meisten Industriegüter an!

🇫🇷 Clients suisses – Shopping sans TVA

🛍️ Tous les prix sur notre site sont affichés hors TVA pour les clients suisses.

🏷️ ✅ En sélectionnant la Suisse comme pays de livraison lors du paiement ou dans le sélecteur en haut de page, les prix s’affichent sans TVA slovène (22%).

🚚 Livraison via UPS Express, avec suivi et assurance inclus.

✈️ UPS Saver Express (1–2 jours ouvrables) :
inférieures à €199 → €11.90

supérieures à €199 → ✅ Livraison express gratuite

📦 Remarque : Les articles volumineux (voiles, planches windsurf, SUP rigides, mâts) peuvent entraîner des frais supplémentaires – affichés lors du paiement.

🧾 Après expédition, UPS émettra une facture pour la TVA suisse :
1er janvier 2024, aucun droit de douane pour la plupart des biens industriels !

🇮🇹 Clienti svizzeri – Acquisti senza IVA

🛍️ Per i clienti in Svizzera, tutti i prezzi sul sito sono mostrati senza IVA.

🏷️ ✅ Una volta selezionata la Svizzera come paese di spedizione al checkout o nel selettore in alto, i prezzi saranno esclusi da IVA slovena (22%).

🚚 Spedizione tramite UPS Express, assicurata e tracciabile.

✈️ UPS Saver Express (1–2 giorni lavorativi):
fino a €199 → €11.90
oltre €199 → ✅ Spedizione express gratuita

📦 Nota: Gli articoli voluminosi (vele, tavole windsurf, SUP rigidi, alberi) potrebbero avere costi aggiuntivi – visibili al checkout.

🧾 Dopo la spedizione, UPS emetterà una fattura per l’IVA svizzera:
1° gennaio 2024, niente dazi doganali sulla maggior parte dei beni industriali!

Our shipping services are provided through GLS and UPS& DHL Express, ensuring your package is tracked and insured for a secure delivery experience.

For European destinations, expect a standard delivery time of 1 - 2 business days, while for other global locations, it typically takes 2 - 4 business days.

We ship outside Europe all packages with UPS & DHL Express. Delivery times 2 - 4 working days.

Switzerland 🇨🇭: Swiss VAT (typically 8.1%, 2.6% for some sports products) and customs duties may apply. VAT is charged at 8.1% for goods valued at CHF 150 or more. Customs duties have been generally abolished for most industrial goods as of January 1, 2024. DHL Express will invoice the VAT after shipment.

Die Schweizer Mehrwertsteuer (normalerweise 8,1%, 2,6% für einige Sportprodukte) und Zollgebühren können anfallen. Die Mehrwertsteuer von 8,1% wird für Waren mit einem Wert von CHF 150 oder mehr erhoben. Die Zölle für die meisten Industriegüter wurden ab dem 1. Januar 2024 abgeschafft. DHL Express stellt die Mehrwertsteuer nach dem Versand in Rechnung.

La TVA suisse (généralement 8,1%, 2,6% pour certains articles de sport) et des droits de douane peuvent s’appliquer. La TVA de 8,1% est facturée sur les marchandises d’une valeur de 150 CHF ou plus.Les droits de douane ont été en grande partie supprimés pour la plupart des biens industriels à compter du 1er janvier 2024. DHL Express facturera la TVA après l'expédition.

United Kingdom 🇬🇧: VAT (20%) + customs duties (varies by product category). Orders above £135 are subject to import duties.

Norway 🇳🇴: VAT (25%) applies to most goods. Some sports equipment may be exempt from customs duties.

United States 🇺🇸: No VAT, but customs duties depend on the product type and value (duty-free under $800).

Canada 🇨🇦: GST/HST (5%–15%) + potential customs duties based on the product.

Australia 🇦🇺: GST (10%) applies to most imported goods.

Japan 🇯🇵: Consumption tax (10%) + potential customs duties based on product classification.

For exact rates and exemptions, we recommend checking with your local customs office before placing an order. 🚀

Items that are available in our Slovenian European Union inventory are dispatched within 24 hours. For products held in our European Distributor's warehouse, shipping occurs within 3 to 7 working days.

🇨🇭 Switzerland Customers

✈️ UPS Saver Express Delivery (1–2 Business Days):

€199 → Shipping: €11.90

€199 → ✅ Free UPS Saver Shipping

🛍️ For our customers in Switzerland, all prices on our website are displayed excluding VAT.

🏷️ ✅ Once you select Switzerland as your shipping country at checkout (or in the country selector), prices will be shown without Slovenian VAT (22%).

🌐 International Shipping (Europe & Worldwide)

🚚 Free delivery within the European Union on all orders over €59.90

🌎 Free worldwide delivery on orders over €299

All orders are shipped with UPS & DHL Express – fast, tracked, and insured.

📦 For oversized items such as surfboards, windsurf boards, hard SUP boards, and masts, additional shipping charges may apply depending on your delivery location.

💡 The exact shipping cost will be calculated and shown at checkout.

Shipping to islands is generally not free for orders above 149 €, but most European islands, approximately 99%, qualify for free shipping.

Please get in touch with us for confirmation before placing your order, as it may be subject to cancellation if not verified.

For specific locations, shipping is complimentary to Greece Island and Spain's Menorca, Mallorca, and Ibiza.

Our extensive selection features over 1,800 products, sourced directly from our own warehouse in Slovenia as well as from official European distributor stock for Duotone, ION, NeilPryde, JP, and Gaastra.

This wide network allows us to offer the best deals and highly competitive prices. While sourcing from multiple locations may occasionally extend delivery times, we’re confident that the outstanding quality and savings make it well worth the wait.

What is VAT-Free Shopping?

VAT-Free Shopping means that customers outside the European Union (EU) are not charged Value Added Tax (VAT) on their purchases. This allows international customers to benefit from lower prices.

2. Who is eligible for VAT-Free Shopping?

Customers whose orders are shipped to addresses outside the EU are eligible for VAT-Free Shopping. During the checkout process, if you select a non-EU shipping address, the prices will automatically adjust to exclude VAT.

3. How do I see VAT-free prices on Surf-Store.com?

To view VAT-free prices, ensure your shipping address is outside the EU. Once you select a non-EU country during checkout, the prices will update to reflect the VAT exclusion.

How do companies purchase VAT-free?

• Outside the EU: Companies should provide a non-EU shipping address during checkout. The system will automatically adjust to exclude VAT.
• Within the EU: Companies need to provide a valid VAT registration number during the checkout process. Our system will verify the VAT number and adjust the pricing accordingly.

4. Will I be charged any additional fees or taxes upon delivery?

While we do not charge VAT for non-EU shipments, your order may be subject to import duties, taxes, and fees upon arrival in your country. These charges vary by country and are not included in our pricing. We recommend checking with your local customs office for more information.

5. How can I confirm that my order is VAT-free?

During the checkout process, after you enter a non-EU shipping address, you will see a breakdown of the charges. The VAT will be listed as zero, confirming that your order is VAT-free.

6. Can I receive a VAT refund if I am visiting the EU and returning home with my purchases?

Our VAT-free policy applies only to orders shipped outside the EU. If you are purchasing items to take with you while visiting the EU, you may be eligible for a VAT refund through other schemes, but these are not handled directly by us. We recommend consulting local regulations regarding VAT refunds for visitors.

7. What happens if I return my order?

Our standard return policy applies to VAT-free purchases. If you return an item, you will be refunded the amount paid at checkout, excluding any shipping fees. Import duties and taxes paid in your country are non-refundable.

8. Can I see VAT-free prices before checkout?

Currently, VAT-free prices are displayed during the checkout process once you enter a non-EU shipping address. This ensures that customers from EU countries see prices that include VAT.

9. Who can I contact for more information?

If you have any questions about VAT-free shopping or need assistance, please contact our customer service team at [email protected]. We are here to help!