Privacy Policy
Last updated: 2026
This Privacy Policy describes how Sport group d.o.o. (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from https://www.surf-store.com (the “Website”).
1. Company Information
2. Information We Collect
We may collect and process the following types of personal data:
a) Information you provide directly:
- Name and surname
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
b) Payment information:
- Payment data is processed securely by third-party payment providers
- We do not store full payment card details
c) Automatically collected data:
- IP address
- Browser type and device information
- Website usage data (pages visited, interactions, etc.)
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing and delivering your orders
- Providing customer support
- Managing payments and issuing invoices
- Communicating order updates
- Improving our website, products, and services
- Preventing fraud and ensuring security
- Sending marketing communications (only with your consent)
4. Legal Basis for Processing (GDPR)
We process your data based on the following legal grounds:
- Contractual necessity – to fulfill your order
- Legal obligation – compliance with tax and accounting laws
- Legitimate interest – improving services and preventing fraud
- Consent – for marketing communications
5. Sharing Your Data
We share your personal data only with trusted third parties necessary to operate our business, including:
- Payment service providers
- Shipping and delivery companies
- Website hosting providers
- Analytics and marketing service providers
All partners are required to process data securely and only for the purposes specified.
6. Data Retention
We retain personal data only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements (e.g. tax laws)
- Resolve disputes and enforce agreements
7. Your Rights
Under applicable data protection laws (GDPR), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
- Ensure proper website functionality
- Analyze traffic and usage
- Improve user experience
- Deliver marketing content (with consent)
You can manage cookie preferences through your browser settings.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
10. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR (e.g. Standard Contractual Clauses).
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us: